Spin City Casino Privacy Policy and Player Data Protection
Spin City Privacy Policy and Data Use
At Spin City, protecting player privacy and account data is an important part of operating the service in Canada. Information is collected, used, stored, and disclosed so the service can function properly, remain secure, and be easier to use.
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By using the service, you agree to the handling of data under this privacy policy. This includes information provided during registration, data collected automatically during use, and records needed for account management, communication, and service improvement.
Cookies and similar tracking technologies are also used to support core site functions. Some are essential for login, account authentication, fraud prevention, and smooth navigation, while others remember preferences such as language settings and cookie choices.
For players in Canada, privacy also comes with local legal responsibilities. Use of the website and any related gambling activity should comply with the laws that apply in your province or territory.
| Privacy Topic | Key Details for Players in Canada |
|---|---|
| Legal use in Canada | Users are solely responsible for ensuring that their use of the website and any related gambling activity complies with the laws that apply in Canada and in their own province or territory. |
| Cookies on the site | The website uses both Session Cookies and Persistent Cookies. These support essential site services, remember choices such as login details or language preference, and record whether users accepted cookies. |
| Turning cookies off | Players can stop cookie use at any time by disabling cookies in their browser and deleting saved cookies connected with the website, although some features may not function properly afterward. |
| Personal information collected | The policy states that personal data may include an email address, first name and last name, phone number, and Usage Data. When accessing the service on mobile, device details and identifiers may also be collected automatically. |
| How account data is used | Personal data may be used to provide and maintain the service, manage account registration, contact users about updates, process requests, improve services, support promotions, and monitor usage. |
| Security and fraud checks | Cookies and tracking tools help authenticate users and prevent fraudulent account use. The company also states that it has physical and technological safeguards in place, while noting that absolute security cannot be guaranteed. |
| Data retention rules | Personal Data is kept only as long as needed for the purposes described in the Privacy Policy, while Usage Data is generally retained for a shorter period. Data linked to AML obligations must be held for a minimum of five years. |
| Access, correction, and deletion | Players may update, amend, or delete information through account settings where available, or contact support to request access, correction, or deletion. Some data may still need to be retained to meet legal obligations. |
| Support and privacy contact | Questions about cookies or privacy can be sent by email to [email protected]. General support details shown on the site also include [email protected], +1 418 665 0911, and 217 Dundas Street, London, ON N6A 1H3, Canada. |
Personal Information We Collect
Personal data can include information you provide directly when opening or managing an account. This may include your email address, first and last name, phone number, and other registration details needed to verify identity and support account access.
Usage data may also be collected automatically while you use the service. This can include your IP address, browser type and version, visited pages, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic information.
When the service is accessed through a mobile device, additional technical details may be collected automatically. These can include the mobile device type, mobile operating system, browser type, unique device ID, and related diagnostic information.
Depending on the feature being used, additional information may be required for identity verification, payment processing, fraud prevention, or legal compliance. In some cases, this can include government-issued ID, payment details, geolocation information, or records obtained from trusted service providers.
- Registration details used to create and manage your account
- Device and connection data used for security and technical support
- Payment and verification details used for regulated account functions
- Gameplay and activity records used for service operation and analysis
Some information may not identify you on its own, but it can still become personal information when linked with other account records. For that reason, technical and behavioural data are handled with the same care as standard registration details.
Accessing and Managing Your Privacy Rights
You have rights over the personal information connected with your account. Where available, you can review, update, amend, or delete certain details through account settings, and you can also contact support to request access, correction, or deletion.
The right to deletion is important, but it is not always immediate or absolute. Some records may still need to be retained to meet legal obligations, resolve disputes, enforce policies, support security reviews, or satisfy regulatory and anti-money laundering requirements.
You can also manage cookie preferences through your browser settings. If you choose to disable cookies and remove stored site cookies, some functions may become less convenient or stop working properly.
Where marketing communications apply, those preferences can usually be adjusted as well. Service-related messages may still be sent when needed for updates, account matters, security, or other operational purposes.
- Request access to information associated with your account
- Ask for corrections when account details are inaccurate
- Request deletion where retention is not legally required
- Control cookie use through your own browser settings
How Spin City Uses and Protects Data
Your information is used to provide and maintain the service, manage registration, enable account features, process requests, and communicate with you about updates, support matters, and relevant service activity. It may also be used to analyze usage, improve functionality, and measure the effectiveness of promotions.
We may work with service providers and affiliated business functions that help operate the service. These arrangements can support analytics, account communications, payment processing, security checks, customer support, compliance reviews, and technical maintenance.
Security remains a central part of data protection at Spin City. Cookies help authenticate users and reduce fraudulent account use, while broader safeguards can include controlled access, secure communications, and monitoring tools designed to protect stored information.
Even with strong safeguards, no online system can be considered completely secure. For that reason, data protection is treated as an ongoing process that includes prevention, review, retention controls, and practical steps to reduce risk wherever possible.
Retention periods depend on why the information was collected. Personal data is kept only as long as necessary for the stated purposes, usage data is generally held for a shorter period, and some compliance-related records may need to be retained for five years or longer where required by law.
For regulated privacy matters in Ontario, legal frameworks referenced in privacy materials include FIPPA, PIPEDA, and Ontario Regulation 722/21. Related Ontario licensing references also include AGCO authorization and licence number OPIG1237906, issued on 23 June 2022.
Privacy Support Contact Information
If you need help with privacy, cookies, or account information, you can use the available contact channels. Support questions can be directed to [email protected], and privacy questions can be sent to [email protected].
You can also use the listed support phone number, +1 418 665 0911, or write to 217 Dundas Street, London, ON N6A 1H3, Canada. If you want to review available account controls first, signing in and checking your account settings is often a practical starting point.